Controller and contact
Sergio Valdez, operating as SeaSand Realty, is responsible for the processing described here. Address: Avenida Los Parques, F 505, Ciudad Mayakova, C.P. 77724, Playa del Carmen, Quintana Roo, México. For questions and requests about your information, email sergio@seasandrealty.com with the subject “SeaSand Privacy”.
This notice covers inquiries received through this website, its HubSpot forms, email and WhatsApp. A purchase, service engagement or other process requiring further information will be covered by the relevant notice and terms before that information is collected.
Information we may receive
First and last name; email; phone number if you choose to provide it; area of interest; approximate budget range; stage of your search; property preferences; and your message. We also record your inquiry, follow-up communications and consent choices.
Email is required on the form and phone is optional. We do not request sensitive personal information, identification documents, bank details or transaction documents through the inquiry form. Please do not include them in your message. Your budget guides the search; we do not request proof of income or assets.
The services used to host the site, deliver forms, send email and prevent abuse may process IP address, browser and device information, date, time and technical connection information.
How we use your information
Responding to your request: answering your inquiry, understanding your priorities, selecting and presenting relevant options, arranging conversations or viewings and providing the follow-up you request. Budget and search stage help us tailor the options and timing.
If you provide a phone number, we may respond about your inquiry by phone or WhatsApp. You can ask us to use email only. We do not use this information to approve credit or make automated decisions about your access to housing.
Promotional communications: general news, newsletters and promotions are sent only if you select the separate optional authorization. Declining does not prevent you from receiving assistance. You can withdraw it using the unsubscribe option in an email or by contacting us. We do not sell contact lists or use this form to collect payments.
Service providers and sharing
We use HubSpot for forms and inquiry management; Google services for email and the Google reCAPTCHA resources included in the forms; and WhatsApp when you choose that channel. The site is hosted using ChatGPT Sites. These services may process information on servers outside Mexico, subject to their applicable terms and roles.
Providers processing information on SeaSand’s behalf are given access for the functions needed to deliver the service. Where a provider processes information for its own purposes, its own privacy notice also applies.
Before sharing your inquiry with a developer, outside advisor, lawyer or other third party so they can assist you directly, we will explain the recipient and purpose and obtain authorization where required. Submitting the form does not by itself authorize that sharing. We may comply with lawful authority requests or other disclosures provided for by applicable law.
Forms, cookies and external resources
The page uses Google Fonts. When requesting them, your browser shares technical information with Google. Hosting may use technical security and access mechanisms. With your optional permission we use Google Analytics 4 to measure visits, page views, form opens and WhatsApp clicks. We do not send form answers or contact details to Analytics. Google Analytics advertising features are disabled; we do not include Google Ads or Meta Pixel tags.
The entry notice lets you use necessary resources only, allow all optional categories or configure external forms and analytics separately. Your choice is stored in this browser’s local storage under seasand.consent.v2 for 180 days. The record contains the version, preference and dates; it does not identify your inquiry or contain your budget or contact details. You can change it using “Cookie preferences” at the bottom of any page. If you do not enable forms, you can continue browsing and contact us by email. If browser storage is unavailable, the choice lasts only for this page.
Forms load when you choose to open or continue to them. On loading, HubSpot and its security resources, including reCAPTCHA, may receive technical information and use cookies or similar technologies according to their configurations. We do not claim these resources are free of tracking. If you prefer not to load them, you can email us instead.
You can review, block or delete cookies in your browser settings. Blocking them may affect form functionality. Opening WhatsApp or another external page activates that service’s terms and technologies. You can withdraw analytics permission through “Cookie preferences”. Disabling it stops our measurement and removes Analytics cookies accessible from this site. Google Analytics may process technical browsing information and use _ga and _ga_* cookies; please also consult Google’s privacy notice.
Your rights and requests
You may request access, correction, cancellation or objection regarding your personal information (ARCO rights under Mexican law), withdraw consent or limit use and disclosure. Email sergio@seasandrealty.com with the subject “SeaSand Privacy”.
Include your name, a way to receive our response, what you are requesting and information that helps locate your record. For correction, explain the changes and provide supporting information. We will explain an appropriate way to verify identity or representation; do not send sensitive documents through the property inquiry form.
For ARCO requests, we will communicate our decision within a maximum of 20 business days from receipt and, if applicable, implement it within the following 15 business days. Each period may be extended once for an equal period with justification and notice. Access is provided by email or another agreed method after identity verification.
Exercising rights is free, apart from permitted reproduction or delivery costs. Cancellation, objection or withdrawal may be limited by legal obligations or third-party rights, which will be explained in the response. Withdrawal does not invalidate earlier lawful processing. Unsubscribing from promotions does not require a formal ARCO request.
Retention and security
We retain information while handling your inquiry and the follow-up you request. Records without interaction for 12 months are reviewed to determine whether their purpose remains active; if it has ended, they should be deleted or anonymized. Where there is an active transaction, a retention obligation or a need to address liabilities, only necessary information is retained for the applicable period, with restricted access where appropriate.
Unsubscribe preferences may be retained as needed to prevent unwanted future communications. Deletion from provider systems and backups follows their applicable processes and timelines. You may ask about retention in your case using our privacy email.
We apply administrative and technical measures proportionate to the processing, restricting access to those who need to handle the inquiry. No transmission or storage method is completely infallible. If a breach significantly affects your rights, we will notify you in accordance with applicable rules.
Updates and questions
Updates will appear on this page with their date. Where a change requires fresh authorization, we will explain and obtain it before the new processing. For questions or to limit communications, email sergio@seasandrealty.com.